The Law Society is in dire need of comprehensive reform and, indeed, re-imagining, from top to bottom. See my “priorities” section, above.
In an effort to get more members involved in their own governance, a new term limit should restrict any member from serving as a Bencher for more than two terms over the course of their career.
Tangible, measurable, and enforceable methodologies need to be devised and implemented to ensure that members are treated with courtesy. A letter from the Law Society should never induce a feeling of dread. Fairness, civility, and cordiality should be the sine qua non of all Law Society interactions with its members. The Law Society should look and act the part of an open, accountable, and modern regulatory organization, and not act the part of a medieval ‘Inquisition’ through terse, arbitrary, or needlessly threatening communications with its members. Cordiality (of both tone and practice) should extend even to those who may be under investigation for possible infractions of professional obligations.